Terms and Conditions

Retro Louve is run by Bhakti Raj Gupta, sole proprietor, trading as "Retro Louve", in New Delhi, India. GSTIN: 07BYRPG6711N1ZV. Our websites are www.retrolouve.com and www.retrolouve.in. We sell our own products only; we are not a marketplace for other sellers. In these terms "we" and "us" mean Retro Louve, and "you" means the person using the website or placing the order.

Email retrolouve@gmail.com or call +91 96252 30525, or use our contact page. Please include your order number if your message is about an order.

These terms apply when you use our website, create an account or place an order. You accept them when you tick the box at sign-up or place an order. Our Privacy Policy explains how we handle your personal information, and our Exchange/Returns Policy explains returns, exchanges and refunds in detail; both form part of these terms.

We may update these terms. The date at the top shows the latest version. An order is governed by the version that was on this page when you placed it; a change never applies to an order already placed.

This website is meant for adults (18 and over). Please give true and complete details, keep your password to yourself, and tell us at once if you think someone else is using your account. You are responsible for orders placed from your account unless they were placed by someone who got access through no fault of yours. We may suspend an account that is used for fraud or misuse, and we will tell you why.

We describe and photograph our products as accurately as we can. Colours on screen can look slightly different from the real fabric, and a finished garment can differ slightly from the size chart.

All prices are in Indian Rupees and include GST. Before you pay, the checkout shows the full breakup: item prices, any coupon or Louve Cash used, the shipping charge (₹99 on orders below ₹2,499, free on orders of ₹2,499 or more) and, for cash on delivery, the ₹99 COD fee. There are no other charges at checkout.

If a product is shown at a clearly wrong price because of a mistake, we will tell you before dispatch and you can either pay the correct price or cancel; if you cancel, you get back everything you paid, as Louve Cash (see section 11).

Your order is an offer to buy the items in your bag at the prices shown. The contract between you and us is made when we confirm your order by email. If an item turns out to be out of stock, we cannot deliver to your address, or we have good reason to suspect fraud, we may cancel the order (or that item); we will tell you why and you get back everything you paid for it, including shipping and COD charges, as Louve Cash (see section 11).

Online payments (debit and credit cards, UPI, net banking and wallets) are processed by Razorpay. We never see or store your card number, CVV, UPI PIN or bank login. Paying online has no extra fee. Cash on delivery is available on orders up to ₹4,200 and for most PIN codes, with a ₹99 fee.

If money is deducted but no order is created, your bank usually reverses it within 10 business days. If a payment problem is not solved, write to us with the payment reference; you can also raise a dispute (charge-back) with your bank or card issuer. Razorpay's support: razorpay.com/support.

One coupon can be used per order. Each coupon has its own conditions (for example a minimum order value, validity dates, a usage limit or new customers only), and the checkout tells you if a coupon cannot be applied.

Louve Cash is store credit in your Retro Louve Wallet, for example from a refund or an exchange to a cheaper item. It can be used towards orders paid online on our website and cannot be moved to another account.

You can cancel an order before it is dispatched by writing to retrolouve@gmail.com or calling +91 96252 30525 with your order number. We do not charge a cancellation fee. Refunds for cancelled prepaid orders are issued as Louve Cash in your Retro Louve Wallet (see section 11). Once an order has been dispatched it can no longer be cancelled, but you can return it as described in section 12.

We deliver within India through our courier partner, Delhivery. Delivered in 3–7 days in metro cities; other states may take a little longer. You receive the tracking link on WhatsApp once your order is dispatched. If the courier cannot deliver a prepaid order after several attempts, it comes back to us and you receive a Louve Cash refund.

Refunds for returned items are issued as Louve Cash in your Retro Louve Wallet, processed within 1-2 business days after pickup, as our Exchange/Returns Policy explains. Refunds for cancelled orders are also issued as Louve Cash. A pickup fee that we refund (because we reject the request or it cannot go ahead) goes back to your original payment method. This does not take away any right the law gives you (see section 16).

Returns and exchanges are accepted within 7 days of delivery for every product except sale items. Items must be unused, unwashed, in original condition with all tags attached, and in their original packaging (if applicable). Sale items are final sale and cannot be returned or exchanged.

A ₹100 (incl. GST) pickup fee applies to every return or exchange request, paid online when you raise it; no fee for damaged, wrong or not-as-described items (photos/video required, approved by our team); refunded if we reject the request.

Shipping and COD charges are non-refundable, except when the item is defective or wrong.

For a damaged product, we send you a new product as soon as possible, free of cost. If a replacement is out of stock, you get the amount back as Louve Cash in your Retro Louve Wallet. Please report the damage within 48 hours of delivery and send 3 clear photos and 1 unboxing video showing the damage, so we can review it. We review return, exchange and damage requests within 7 days.

Start a request from "My Orders" or our Exchange/Return Request page. The full rules, including exchanges and price differences, are in our Exchange/Returns Policy.

When you report a damaged, wrong or not-as-described item you send us photos and a video. You confirm they are yours and show the item you received. We use them only to decide your request and any dispute about it; we never publish them.

At sign-up and checkout a box reading "Send me offers, new drops and Louve updates" is already ticked. If you leave it ticked we send you offers by email and on WhatsApp; untick it if you do not want them. You can stop at any time, as section 3 of our Privacy Policy explains. Order and account messages are sent either way.

The website, its photos, designs, text and the Retro Louve name and logo belong to us. You may use the website to shop for yourself, but please do not copy or reuse its content for business purposes, try to break into or overload it, or use it for anything unlawful.

We are responsible for delivering the products you order as described and for the remedies set out in these terms. We are not responsible for delays caused by events outside our reasonable control (such as natural disasters, strikes or courier network shutdowns), but we will tell you and refund you (see section 11) if your order cannot be delivered. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law that protects you as a consumer.

Bhakti Raj Gupta, Proprietor
Email: retrolouve@gmail.com
Phone: +91 96252 30525
New Delhi, India

The Grievance Officer acknowledges every complaint within forty-eight hours of receiving it and resolves it within one month from the date it is received. Each complaint gets a ticket number, which you can use to check its status with us.

These terms are governed by the laws of India. Disputes are subject to the courts at New Delhi. This does not affect your right to file a complaint with a Consumer Commission where you live or work, as the Consumer Protection Act, 2019 allows.

Legal name: Bhakti Raj Gupta (sole proprietor, trading as Retro Louve)
Location: New Delhi, India
GSTIN: 07BYRPG6711N1ZV
Customer care: retrolouve@gmail.com · +91 96252 30525