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Everything you need to know about ordering, shipping, returns, and more. Can't find what you're looking for? Contact us at retrolouve@gmail.com
Finding your perfect size is easy:
Product colours may vary slightly due to lighting and display settings. We do our best to represent accurate colours, but slight variations are normal.
Please record a full unboxing video before opening the package. It is mandatory for:
No video = no claim.
After placing an order, you receive:
Shipping timelines:
You will receive a WhatsApp message with the tracking link once your order is dispatched.
Preorder items are shipped on/around the date mentioned on the product page. We will notify you if delays occur.
If the courier cannot deliver after multiple attempts, the order returns to us and you receive a Louve Cash refund in your Retro Louve Wallet.
We accept:
Yes — all transactions are processed securely with encrypted payment gateways.
COD may not be available for certain PIN codes. Try:
If money was deducted but the order was not created, your bank usually reverses the amount within 10 business days.
Yes — you can cancel only before the order is dispatched.
Refunds for prepaid cancellations are issued as Louve Cash in your Retro Louve Wallet.
To qualify for a return or exchange:
For hygiene & safety, the following cannot be returned/exchanged:
Pickup Process: Reverse pickup is arranged once your request is approved. Pack the item in original condition.
A ₹100 pickup fee applies per order. Shipping/COD charges are non-refundable.
Refunds are issued only as Louve Cash in your Retro Louve Wallet, processed within 1–2 business days after pickup.
Exchange Window: Accepted within 15 days of delivery
Exchange Fee (COD orders): ₹100 pickup charge
Price Differences:
All discounted, promotional and sale items are final sale. They are not eligible for returns or exchanges.
To process your request smoothly:
Claims without video cannot be accepted.
Once your return/exchange is in transit, you receive a WhatsApp update with a tracking link.
No — tags must remain attached for return eligibility.
Yes! You can:
Click "Forgot Password" on the login page to reset it.
You will automatically receive our updates. You can unsubscribe anytime using the link in the email.
Yes! We accept bulk and custom orders. Email details to xxx@gmail.com
We collect:
We use this to:
No. We do NOT sell your data or share it unnecessarily. We only share with courier partners, payment processors, and technical service providers.
To update, access or delete your data, email: orders.retrolouve@gmail.com
Yes. We use secure, encrypted systems to protect your information.
Our customer care team is here to help. Reach out and we'll respond within 24–48 hours.
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