Everything you need to know about ordering, shipping, returns, and more. Can't find what you're looking for? Contact us at retrolouve@gmail.com
Finding your perfect size is easy:
Product colours may vary slightly due to lighting and display settings. We do our best to represent accurate colours, but slight variations are normal.
Please record a full unboxing video before opening the package. It helps us check:
Please send the video with your request, so we can review it.
After placing an order, you receive:
Delivered in 3–7 days in metro cities; other states may take a little longer.
You will receive a WhatsApp message with the tracking link once your order is dispatched.
Preorder items are shipped on/around the date mentioned on the product page. We will notify you if delays occur.
If the courier cannot deliver after multiple attempts, the order returns to us and you receive a Louve Cash refund in your Retro Louve Wallet.
We accept:
Paying online has no extra fee.
Yes — all transactions are processed securely with encrypted payment gateways.
Cash on delivery isn't available on orders above ₹4,200. Please pay online for those orders.
COD may also not be available for certain PIN codes. Try:
If money was deducted but the order was not created, your bank usually reverses the amount within 10 business days.
Yes — you can cancel only before the order is dispatched.
Refunds for prepaid cancellations are issued as Louve Cash in your Retro Louve Wallet.
To qualify for a return or exchange:
Please keep your unboxing video, in case there is an issue.
Only sale items. Every other product can be returned or exchanged within 7 days of delivery, as long as it is unused, unwashed, undamaged and has its tags attached.
Pickup Process: Reverse pickup is arranged once your request is approved. Pack the item in original condition.
A ₹100 (incl. GST) pickup fee applies to every return or exchange request, paid online when you raise it; no fee for damaged, wrong or not-as-described items (photos/video required, approved by our team); refunded if we reject the request. Shipping and COD charges are non-refundable, except when the item is defective or wrong.
Refunds are issued only as Louve Cash in your Retro Louve Wallet, processed within 1–2 business days after pickup.
Exchange Window: Accepted within 7 days of delivery
Exchange Fee: A ₹100 (incl. GST) pickup fee applies to every return or exchange request, paid online when you raise it; no fee for damaged, wrong or not-as-described items (photos/video required, approved by our team); refunded if we reject the request.
Price Differences:
No. Sale items are final sale and cannot be returned or exchanged.
For a damaged product, we send you a new product as soon as possible, free of cost. If a replacement is out of stock, you get the amount back as Louve Cash in your Retro Louve Wallet.
To claim a damaged product, send:
Please send 3 clear photos and 1 unboxing video showing the damage, so we can review it.
Once your return/exchange is in transit, you receive a WhatsApp update with a tracking link.
No — tags must remain attached for return eligibility.
Yes! You can:
Click "Forgot Password" on the login page to reset it.
When you create an account or check out, the box "Send me offers, new drops and Louve updates" is ticked for you. Untick it if you do not want offers. You can also stop them any time: untick the box at your next checkout, or use the Unsubscribe link at the bottom of any offer email. Order and account messages are not affected.
Yes! We accept bulk and custom orders. Email details to retrolouve@gmail.com
We collect:
We use this to:
No. We do NOT sell your data or share it unnecessarily. We only share with courier partners, payment processors, and technical service providers.
To update, access or delete your data, email: retrolouve@gmail.com
Yes. We use secure, encrypted systems to protect your information.
Our customer care team is here to help. Reach out and we'll respond within 24–48 hours.
CONTACT US