Exchange/Returns Policy

Return Window

Returns are accepted within 15 days of delivery date.

Return Conditions

To qualify for a return, products must be:

• Unused and unwashed
• In original condition with all tags attached
• In original packaging (if applicable)
• Not purchased during a sale or promotional period

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Caps and Hats
• Masks
• Boxers
• Shorts
• Bodysuits
• Crop Tops
• Tank Tops
• Baby Tees
• Stickers & Stationery

Sale Items

All discounted, promotional, and sale items are final sale and not eligible for returns or exchanges.

Exchange Window

Exchanges are accepted within 15 days of delivery date.

Exchange Process

To exchange an item:

• Select a different size of the same product
• Ensure the new item is in stock
• Pay any price difference if the new item costs more
• Receive balance as Louve Cash if the new item costs less

Exchange Fee

A ₹100 pickup charge applies per order for exchanges (COD orders).

Price Differences

If the exchanged item costs more, you will need to pay the difference. If it costs less, the balance will be credited as Louve Cash in your Retro Louve Wallet.

Step-by-Step Process

• Log in to your Retro Louve account
• Go to "My Orders" section
• Select the order you want to return/exchange
• Click on "Return" or "Exchange" button
• Fill out the return/exchange request form
• Our team will review your request within 48-72 hours

Pickup Process

Once your request is approved, we will arrange a reverse pickup. Please pack the item in its original condition and packaging.

Alternative Method

You can also place a return/exchange request directly from our Exchange/Return Request page.

Pickup Fee

A ₹100 pickup fee applies per order for returns and exchanges.

Shipping Charges

Original shipping charges and COD charges (if applicable) are non-refundable.

Refund Method

All refunds are issued as Louve Cash in your Retro Louve Wallet, processed within 1-2 business days after pickup.

Unboxing Video Required

For damage or wrong item claims, an unboxing video is mandatory. Claims without video cannot be accepted.

What to Do

• Record a clear, complete unboxing video before opening the package
• Email the video to orders.retrolouve@gmail.com within 24 hours of delivery
• Include your order number and a description of the issue

Processing Time

Damaged or wrong item claims are processed within 48-72 hours after receiving your unboxing video.

Status Updates

You will receive WhatsApp updates with tracking links once your return/exchange is in transit.

Check Status

You can check the status of your return/exchange request in the "My Orders" section of your account.