Exchange/Returns Policy

Return Window

Returns are accepted within 7 days of delivery date. After 7 days from delivery, the order is no longer eligible for return.

Return Conditions

To qualify for a return, products must be:

• Unused and unwashed
• In original condition with all tags attached
• In original packaging (if applicable)
• Not purchased during a sale

Eligible Items

Every product can be returned or exchanged, except sale items (see Sale Items below).

Sale Items

Sale items are final sale and cannot be returned or exchanged.

Exchange Window

Exchanges are accepted within 7 days of delivery date. After 7 days from delivery, the order is no longer eligible for exchange.

Exchange Process

To exchange an item:

• Select a different size of the same product
• Ensure the new item is in stock
• Pay any price difference if the new item costs more
• Receive balance as Louve Cash if the new item costs less

Exchange Fee

A ₹100 (incl. GST) pickup fee applies to every return or exchange request, paid online when you raise it; no fee for damaged, wrong or not-as-described items (photos/video required, approved by our team); refunded if we reject the request.

Price Differences

If the exchanged item costs more, you will need to pay the difference. If it costs less, the balance will be credited as Louve Cash in your Retro Louve Wallet.

Step-by-Step Process

• Log in to your Retro Louve account
• Go to "My Orders" section
• Select the order you want to return/exchange
• Click on "Return" or "Exchange" button
• Fill out the return/exchange request form
• Our team will review your request within 7 days

Pickup Process

Once your request is approved, we will arrange a reverse pickup. Please pack the item in its original condition and packaging.

Alternative Method

You can also place a return/exchange request directly from our Exchange/Return Request page.

Pickup Fee

A ₹100 (incl. GST) pickup fee applies to every return or exchange request, paid online when you raise it; no fee for damaged, wrong or not-as-described items (photos/video required, approved by our team); refunded if we reject the request.

Shipping Charges

Shipping and COD charges are non-refundable, except when the item is defective or wrong.

Refund Method

All refunds are issued as Louve Cash in your Retro Louve Wallet, processed within 1-2 business days after pickup.

What to Do

For a damaged product, we send you a new product as soon as possible, free of cost. If a replacement is out of stock, you get the amount back as Louve Cash in your Retro Louve Wallet.

How to Report

• Report damage within 48 hours of delivery
• Go to the Exchange/Return Request page or contact us via the Contact page
• Provide your order number
• Please add 3 clear photos and 1 unboxing video showing the damage, so we can review it
• Our team will review and respond within 7 days

Processing Time

Damaged or wrong item claims are reviewed within 7 days of your request.

Status Updates

You will receive WhatsApp updates with tracking links once your return/exchange is in transit.

Check Status

You can check the status of your return/exchange request in the "My Orders" section of your account.